How We Work

Step 1

Choose from one of our nearest locations to you or use our mail-in service if you live further away.

Step 2

Book an Appointment.


Step 3

Be seen by one of our Qualified Tailors or Seamstresses at one of our branches.

Step 4

Choose your collection date (Same Day/ Next Day Express Service if required)

Step 5

Stay updated by SMS to confirm your order is ready or check your order status online.

Step 6

Let our team alter or repair your garment to perfection.

Step 7

You will receive an SMS or email notification as soon as your garment is ready for collection.

Step 8

Try on your garment at your selected store, or opt for our convenient delivery service. We charge £20 for UK mainland shipping via DPD. For urgent needs, we also provide a same-day courier service with quotations available upon request.

 

Frequently Asked Questions

Here are some of the most common questions we receive about clothing alterations:

At your appointment, you will choose your collection date using our in-house system. We also offer same-day or next-day services if required. You will receive an automated text or email with your order number and fitting date. Once your item is ready for a fitting, our system will automatically notify you via text or email. Alternatively, you can track your order anytime using our online status checker . If your order is completed ahead of schedule, you’ll have the option to collect it sooner. Note that for wedding dress orders you have to come at the agreed fitting date.

You do not need to arrive at a specific time to collect your item. However, please ensure you have received an automated text message or email confirming your item is ready before visiting to try on your garments. If you have not received this message, please use the order status checker on our homepage and confirm that it says “Completed.” If it does not, kindly wait until it is marked as “Completed.” For any queries, you can call our customer service line at 0207 724 4147, operational from 9:00 am to 6:00 pm, Monday to Saturday, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Yes, for £20, we can ship your item via DPD for next-day delivery, Monday to Friday. Once your item is ready, you’ll receive a text message from DPD with the delivery day and a one-hour time slot, so you’ll know exactly when to expect it. If you require same-day delivery, we can arrange shipping via Addison Lee within a 5-mile radius of our locations for £50.

In urgent cases, we offer a same-day or next-day service, ensuring your garment is altered and returned to you promptly. Simply inform us of your requirements during your visit, and we will ensure your garment is ready when you need it.

Unfortunately, we only offer tailoring services. We do not provide a cleaning service and are unable to recommend one.

We accept Apple Pay, most Debit cards and Credit cards.

seamstress

You can use the Order Status checker When we create your order during your first visit, our computer system will send you an automated text/email confirming your order number and fitting or collection date. Once your item is ready for collection, our system will automatically send you a text/email to notify you that your order is ready. This means that if we finish the work ahead of schedule, you will have the option to collect your order sooner.

Absolutely - you can change the fitting date yourself online using the change appointment link or you can send us an email and we can do it for you.

If you want to change your order - you should contact as soon as possible by email or phone. Despite us agreeing on a collection date with you we may start the work immediately after the order is taken so changes are not always possible if we have already started the work.

Unfortunately, we do not permit the consumption of food and drink at the appointment due to the risk of spillage which can make contact with clothing.

We understand you have a busy life but we recommend you try on your garments when you collect so that we can be absolutely sure everything is correct. If you do not have the time you can return within 14 days and we will repeat the work for you free of charge. Note that we will only repeat the work agreed on your order form.

The customer is under an obligation to collect their garment(s) on the agreed collection date stated on their order form. If you want to change the collection date you can do so by using the change appointment link. Uncollected items may be disposed of after 90 days from the agreed collection date. Alterations Boutique Ltd, in such an event, will take reasonable steps to contact the customer using the contact details provided at the time the order was placed. If we are unable to contact the customer, we will not be held liable for any loss the customer may suffer.

Yes - you can send a courier or friend to collect your order. They should provide your order number, name and telephone number or we will be unable to release the order to them. Please note we recommend you collect the order yourself so you can check the order has been carried out correctly in accordance with your instructions. If you cannot you may return the items to re-altered or repaired within 14 days from the time of collection.

If you’re unable to visit one of our locations in person, we offer a convenient mail-in option for repairs only. Please note, we are unable to offer an alterations service by post, as our trained tailors need to take accurate measurements. To get started, simply follow these steps: 1. Send Your Item: Mail your garment(s) to us using a tracked service to: Alterations Boutique, 14 New Quebec Street, London W1H 7RS. Please ensure you include a covering letter with your contact details and a clear description of the repairs you’d like us to carry out. 2. Payment and Quote: After we assess your garment, we’ll contact you with a quote for the repair work. Once you’ve agreed to the price, we’ll proceed with the repairs. 3. Return Shipping: Once the repairs are completed, we’ll send the garment back to you. Shipping costs apply, and we offer both standard and express delivery options. If you have any questions, feel free to contact us. We look forward to assisting you!

 

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Reassurance

Alterations Boutique Limited is a VAT-registered company with a comprehensive insurance policy that covers your garment while it is in our possession. We are proud to be a British company that complies with all rules and regulations, providing peace of mind to our clients.

Unfortunately, over the last few years, rogue businesses have opened across London in office spaces and basements, with websites claiming they have been operating for many years and misleading clients. These businesses often request cash or bank transfers, leaving customers unprotected and with no recourse if something goes wrong. At Alterations Boutique, we ensure full transparency and security for all our clients, so you can trust your garments are in safe hands.

The Team

All of our team are qualified Dressmakers or Tailors by trade. Despite being already qualified, the team have to undergo a rigorous Alterations Boutique training programme to demonstrate they are qualified to perform work to our high standards. In addition, there is ongoing regular training, which helps them to master their skills.

 

Clothing Alterations Services

Mens Clothing Alterations

Bridal Alterations

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With over 40 years of experience, Alterations Boutique Ltd possesses exceptional and profound expertise in the craft of clothing alterations.

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tailor