FAQs

At your appointment, you will choose your collection date using our in-house system. We also offer same-day or next-day services if required. You will receive an automated text or email with your order number and fitting date. Once your item is ready for a fitting, our system will automatically notify you via text or email. Alternatively, you can track your order anytime using our online status checker. If your order is completed ahead of schedule, you’ll have the option to collect it sooner. Note that for wedding dress orders you have to come at the agreed fitting date.

In urgent cases, we offer a same-day or next-day service, ensuring your garment is altered and returned to you promptly. Simply inform us of your requirements during your visit, and we will ensure your garment is ready when you need it.

We accept Apple Pay most Debit Cards and Credit cards including American Express. 

You can use the Order Status checker When we create your order during your first visit, our computer system will send you an automated text/email confirming your order number and fitting or collection date. Once your item is ready for collection, our system will automatically send you a text/email to notify you that your order is ready. This means that if we finish the work ahead of schedule, you will have the option to collect your order sooner.

Absolutely - you can change the fitting date yourself online using the change appointment link or you can send us an email and we can do it for you.

If you want to change your order - you should contact as soon as possible by email or phone. Despite us agreeing on a collection date with you we may start the work immediately after the order is taken so changes are not always possible if we have already started the work.

Unfortunately, we do not permit the consumption of food and drink at the appointment due to the risk of spillage which can make contact with clothing.

We understand you have a busy life but we recommend you try on your garments when you collect so that we can be absolutely sure everything is correct. If you do not have the time you can return within 14 days and we will repeat the work for you free of charge. Note that we will only repeat the work agreed on your order form.

The customer is under an obligation to collect their garment(s) on the agreed collection date stated on their order form. If you want to change the collection date you can do so by using the change appointment link. Uncollected items may be disposed of after 90 days from the agreed collection date. Alterations Boutique Ltd, in such an event, will take reasonable steps to contact the customer using the contact details provided at the time the order was placed. If we are unable to contact the customer, we will not be held liable for any loss the customer may suffer.

Yes - you can send a courier or friend to collect your order. They should provide your order number, name and telephone number or we will be unable to release the order to them. Please note we recommend you collect the order yourself so you can check the order has been carried out correctly in accordance with your instructions. If you cannot you may return the items to re-altered or repaired within 14 days from the time of collection.